Frequently Asked Questions
Everything you need to know about your Dinkleboo order
How long will it take to receive my personalized order?
Since each item is custom-made, production typically takes 2-4 business days. Standard shipping within the US usually takes an additional 3-7 business days depending on your location.
Can I change my order after it has been placed?
Because we begin the personalization process almost immediately, changes can only be made within 1 hour of placing your order. Please contact our support team as soon as possible.
What is your return policy for custom products?
We want you to love your purchase! While we cannot accept returns on personalized items due to customer error, we will gladly replace any item that arrives damaged or with a manufacturing defect.
How can I track my shipment?
Once your order has been printed and shipped, you will receive an email notification containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I see a preview of my product before I buy?
Yes! Our live preview tool allows you to see exactly how your personalization will look on the product before you add it to your cart.